By creating a Lovencor account and ticking the box provided for this purpose, you accept these terms. They describe the service, your commitments and ours, and the rules for Lovencor+ and packs.
1. Who publishes Lovencor
Lovencor is an app published by , , with its registered office at , registered with the Belgian Crossroads Bank for Enterprises under number ("we", "us"). Contact: contact@lovencor.com or .
2. The service
Lovencor lets you send short messages, chosen from a catalogue written in advance, to people close to you (your "partners"). Everyone receives messages in their own language: English, French or Dutch.
The service includes:
- inviting partners by email address, and choosing together a relationship profile (couple, family, friends…), which sets the message categories you are offered;
- notifications, reactions to messages, the idea of the day and reminders;
- important dates and scheduled messages;
- the "crush": each person can discreetly show their interest, which is revealed only if it is mutual;
- the paid features Lovencor+ and packs (section 7).
Lovencor is not a free-text messaging app: you can only send messages from the catalogue. Lovencor is not a relationship or psychological counselling service, nor an emergency service. If you are in danger, call 112.
3. Minimum age and protection of younger users
- Lovencor is for people aged 16 and over. Your date of birth is requested when you sign up and must be accurate.
- We use dates of birth to apply protection rules. Adult content is only offered between two adults, and only if each of them has turned it on, by ticking the box provided for this purpose; either of them can turn it off at any time, on their own, in My account. Some relationship profiles are only offered if both people's ages allow it: for example, no romantic profile between an adult and a minor, nor in a relationship that started between an adult and a minor. Between two minors, a romantic profile is only offered if their age difference is no more than 2 years. The "crush" is only possible between adults or between minors close in age. These rules are applied automatically; if you think there is a mistake, a person can review your situation at your request.
- A false date of birth may lead to the suspension or deletion of the account.
4. Your account
- Your account is personal: one account per person, with accurate information and an email address that you confirm.
- You keep your password secret and you are responsible for the use of your account. If you think someone else has used it, write to us.
- Only invite people you know. A relationship only exists once the invitation is accepted, and either person can end it at any time, or block the other.
5. Rules of conduct
You may not use Lovencor to:
- harass, intimidate, threaten or pressure anyone;
- contact someone who does not want to be contacted, including through repeated invitations;
- impersonate someone else, or lie about your age;
- exploit, manipulate or endanger a minor;
- get around security measures, automate the use of the app, or copy its catalogue;
- for commercial or advertising purposes.
The "Report" button sends us your report together with the latest messages exchanged, so that we can check. If the rules are broken, after review by a person, we may suspend or delete an account, without notice if the breach is serious. If we become aware of information giving rise to a suspicion of a criminal offence that threatens the life or safety of a person, in particular a minor, we inform the competent authorities without delay. We also disclose data to the authorities when the law requires us to.
Anyone, even without an account, can report illegal content or behaviour to us at contact@lovencor.com. Any decision to suspend or delete an account is notified to you with its reasons and the available means of redress. You can challenge it by writing to us at contact@lovencor.com: a person reviews the decision. You can also turn to an out-of-court dispute settlement body or to the courts.
6. The message catalogue
The messages, categories and profiles are written by us. We may change, add or remove them at any time, including in packs, which keep their theme. If a change reduces the content of a pack or of Lovencor+ in a more than minor way, we will inform you in advance and you may, within 30 days, end the contract concerned and get a refund of the corresponding part of the price. You choose the messages you send, and you are responsible for them.
We grant you a personal, non-exclusive and non-transferable right to use the app and to send these messages through the app. You may not reproduce or distribute the catalogue outside the app.
7. Lovencor+ and packs
Lovencor+ is a paid offer: monthly subscription, yearly subscription or lifetime purchase. It unlocks all categories, keeps messages for 1 year, lets you schedule messages, save an unlimited number of dates and have up to 6 partners. Packs are included. The benefits of Lovencor+ also extend to the subscriber's partners, in their exchanges with the subscriber.
Packs are themed categories sold individually, as a one-time purchase. A pack bought by one partner is unlocked for both, within their relationship. Some packs are only sold for a limited period.
- Payment: purchases are made through the App Store or Google Play, at the price shown by the store, all taxes included. The store collects the payment, and its own terms also apply.
- Renewal: a subscription renews automatically at the end of each period, unless you cancel it in the store settings at least 24 hours before the end of the current period. Deleting your account does not cancel the subscription. For a yearly subscription, we remind you by email, no later than 15 days before the cancellation deadline, that it is about to renew and that you can object to it.
- Withdrawal: in principle, you have 14 days to withdraw, through the store. For packs, access is immediate: by purchasing, you request this immediate access and acknowledge that you lose your right of withdrawal as soon as it begins; we confirm this to you by email (Article VI.53, 13° of the Belgian Code of Economic Law). For Lovencor+, you can withdraw within 14 days; if you asked to benefit from it immediately, you only owe an amount proportionate to the period already provided.
- Refunds: they follow the store's rules, and are requested from the store, without prejudice to the refunds provided for in these terms and by law. Where these terms provide for a refund from us (sections 6, 7, 8 and 13), write to us at contact@lovencor.com: we refund you by bank transfer within 30 days of your request.
- Prices: we may change our prices. An increase never applies to the current period: it is announced to you in advance, and you can cancel free of charge before it applies to your subscription.
- "Lifetime" means for as long as Lovencor is operated. We guarantee this operation for at least 3 years from your purchase; if we shut Lovencor down before then, we refund the price in proportion to the remaining period.
8. Availability and changes to the service
We do our best to keep Lovencor running at all times, but cannot guarantee it: interruptions may occur, for example for maintenance, and notifications may arrive late. We may change the app's features, under the conditions of section 6. If we shut Lovencor down, we will notify you at least 30 days in advance, and subscriptions will no longer renew. The unused part of ongoing subscriptions is refunded to you, as are lifetime purchases under the conditions of section 7.
9. Liability
We are not responsible for how a message is received or interpreted, nor for failures of the store, the network or your phone. To the extent permitted by law, our liability is limited to direct and foreseeable damage. These limits do not apply in case of fraud or gross negligence on our part or on the part of the people we are responsible for, in case of personal injury, in case of failure to perform our main obligations, nor to the rights the law guarantees you as a consumer, in particular the legal guarantee of conformity for digital content and services.
10. Intellectual property
The Lovencor name, its logo, the app and the catalogue texts are protected. You may not use them without our written consent.
11. Ending the contract
You can delete your account at any time, in the app (My account › Delete my account) or at lovencor.com/delete-account. Your data is then deleted as described in the privacy policy. We may suspend or delete an account that does not comply with these terms (section 5), stating the reasons and the available means of redress.
12. Personal data
How we process your data is described in the privacy policy.
13. Changes to these terms
We may change these terms for a valid reason, in particular changes to the service, to the law or to security requirements. We notify you in the app at least 30 days before an important change takes effect. A change cannot reduce, to your detriment, the essential elements of what you have paid for. If you do not agree, you can delete your account and cancel your subscription free of charge before that date; the prepaid and unused part is then refunded to you. If you continue to use Lovencor after that date, the new version applies.
14. Governing law and disputes
These terms are governed by Belgian law. If you are a consumer, this choice does not deprive you of the protection of the mandatory rules of the country where you live. In case of disagreement, please write to us first at contact@lovencor.com: we will look for an amicable solution. If you are a consumer, you can also contact the Belgian Consumer Mediation Service (mediationconsommateur.be). If you live in another EU country, the European Consumer Centre can help you (eccbelgium.be). Failing an agreement, if you are a consumer, you can bring proceedings before the Belgian courts or the courts of the place where you live.